Returns Policy

At SaltBred, we want you to be completely satisfied with your purchase. If something isn't quite right, we're here to make the return process as simple and straightforward as possible. Please review our returns policy below before submitting a return request.

1. Return Eligibility

We accept returns on eligible items within 14 days of the delivery date.

To qualify for a return, your item must:

  • Be unworn, unused, and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging whenever possible.
  • Include proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Final Sale or Clearance items.
  • Gift cards.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Items returned without original tags or packaging.

Please check product descriptions before purchasing, as any Final Sale items will be clearly identified.

3. How to Start a Return

To begin a return, log in to your SaltBred account and visit your My Orders page.

Select the order you'd like to return and follow the return instructions.

If you checked out as a guest or need assistance, please contact our customer support team and include your order number for faster service.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged, or defective.

We recommend using a trackable shipping service, as SaltBred cannot guarantee receipt of returned packages without tracking information.

5. Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for your financial institution to complete the refund after it has been issued.

Original shipping charges are non-refundable

6. Exchanges

We currently offer exchanges for eligible items, subject to product availability.

If your preferred size or colour is unavailable, a refund will be issued instead.

For the quickest service, you may also place a new order after your return has been approved.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact our customer support team within 7 days of delivery.

When contacting us, please include:

  • Your order number.
  • Photos of the item.
  • Photos of the packaging.
  • A brief description of the issue.

We'll review your request and work quickly to resolve the problem.

8. Return Processing

After your return is received, please allow 3–5 business days for inspection and processing.

You'll receive an email confirmation once your return has been completed and your refund or exchange has been processed.

Processing times may be longer during holidays or promotional periods.